Not completely happy with your Knit-ted item(s)? No problem. Exchange or return your order within 14 days. Follow the steps below to exchange or return your order quickly and easily.
How to exchange or return your order:
Start the return process here.
Please note that we only accept returned items that are unworn, unwashed, undamaged, and still have their tags and labels attached.
Can I exchange my order?
You can exchange your order, for example if you want to order a larger or smaller size. Start the return process and indicate which size you want to exchange your item for. Follow the subsequent steps to exchange your item. Exchanges within the Benelux and Germany are free of charge.
What are the costs for returning an item?
|Benelux & Germany||The Netherlands, Belgium, Luxembourgh and Germany||€1,95|
|EU||Austria, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, etc.||€9,95|
|Rest of the world||Switzerland, The United States, United Kingdom, Canada, Asia, Africa||Return-it- yourself|
Why are return costs charged?
We charge a fee for returning your package. For the Benelux & Germany, this is €1,95. For other countries, this fee is higher. This amount is deducted by Knit-ted from the amount to be refunded.
The return rate in the fashion industry can reach 50% or higher. Returning packages has a significant impact on the environment. At Knit-ted, we want to minimize this impact as much as possible, together with you. This small fee is invested in a more sustainable Knit-ted.
Need more information? Go to our frequently asked questions page. Do you need help? We are happy to assist you. Feel free to contact us at firstname.lastname@example.org or +31 20 770 12 40.