Exchanges & Returns

Not completely happy with your Knit-ted item(s)? No problem. Exchange or return your order within 14 days. Exchanges within the Benelux and Germany are free of charge. Follow the steps below to exchange or return your order quickly and easily.

How to exchange or return your order:

1. Register your return
   Register your return here within 14 days after receiving your order. Select the items you want to exchange or return and choose the desired return method. 
   After completing the return process, you will immediately receive a shipping label by email.
   Exchanges within the Benelux and Germany are free of charge!
   
   
2. Pack the item(s)
   Pack your item(s), if possible, in the original packaging.
   Attach the shipping label to the box. If you have chosen a digital shipping label, it is not necessary to print and attach the label to the box.
   Don't forget to remove or cover the old shipping label.
   
   
3. Send your package
   Bring your package to the chosen shipping method's drop-off point as soon as possible.
   If you have chosen a digital shipping label, have the label scanned at the drop-off point. Remember to keep your shipping receipt.
   
   
4. Refund
   As soon as our warehouse has received and processed your return, we will refund the purchase amount to the payment method you used during the original order. Please allow up to 10 days for you transaction to process.

Please note that we only accept returned items that are unworn, unwashed, undamaged, and still have their tags and labels attached.

• Can I exchange my order?

Yes! Exchanges within the Benelux and Germany are free of charge. You can exchange your order, for example if you want to order a larger or smaller size. Start the return process and indicate which size you want to exchange your item for. Follow the subsequent steps to exchange your item. 

• What are the costs for returning an item?

• Why are return costs charged?

We charge a fee for returning your package. For the Benelux & Germany, this is €1,95. For other countries, this fee is higher. This amount is deducted by Knit-ted from the amount to be refunded.

The return rate in the fashion industry can reach 50% or higher. Returning packages has a significant impact on the environment. At Knit-ted, we want to minimize this impact as much as possible, together with you. This small fee is invested in a more sustainable Knit-ted.

• Need help?

Need more information? Go to our frequently asked questions page. Do you need help? We are happy to assist you. Feel free to contact us at support@knit-ted.com or +31 20 770 12 40.