Exchanges & Returns

Exchanges & returns

Not completely happy with your Knit-ted item(s)? No problem. Return your order within 14 days. Follow the steps below to return your order quickly and easily. It is unfortunately currently not possible to exchange your order through our portal.

How to return your order:

	Register your return Register your return here within 14 days after receiving your order. Select the items you want to return and choose the desired return method. After completing the return process, you will immediately receive a shipping label by email.
	Pack the item(s) Pack your item(s), if possible, in the original packaging. Attach the shipping label to the box. If you have chosen a digital shipping label, it is not necessary to print and attach the label to the box. Don't forget to remove or cover the old shipping label.
	Send your package Bring your package to the chosen shipping method's drop-off point as soon as possible. If you have chosen a digital shipping label, have the label scanned at the drop-off point. Remember to keep your shipping receipt.
	Refund As soon as our warehouse has received and processed your return, we will refund the purchase amount to the payment method you used during the original order. Please allow up to 10 days for your transaction to process.

Please note that we only accept returned items that are unworn, unwashed, undamaged, and still have their tags and labels attached.

Can I exchange my order?

It is unfortunately temporarily not possible to exchange your item in our return portal. In order to exchange your order, return the item(s) you wish to return and place a new order online.

What are the costs for returning an item?

Benelux & Germany	The Netherlands, Belgium, Luxembourgh and Germany	€1,95
EU	Austria, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, etc.	€9,95
Rest of the world	Switzerland, The United States, United Kingdom, Canada, Asia, Africa	Return-it- yourself

Why are return costs charged?

We charge a fee for returning your package. For the Benelux & Germany, this is €1,95. For other countries, this fee is higher. This amount is deducted by Knit-ted from the amount to be refunded.

The return rate in the fashion industry can reach 50% or higher. Returning packages has a significant impact on the environment. At Knit-ted, we want to minimize this impact as much as possible, together with you. This small fee is invested in a more sustainable Knit-ted.

Need help?

Need more information? Go to our frequently asked questions page. Do you need help? We are happy to assist you. Feel free to contact us at support@knit-ted.com or +31 20 770 12 40.