Our customer service is available from Monday - Friday 9AM - 5AM

Placing an order

What should I do if I can’t find the product I’m looking for on the website?

If an item is sold out on our website, find a Knit-ted partner near to you in our Store locator. Contact us by phone or by email so we can check if the item is in stock in the partner’s store.

The item I want is out of stock. Will it be restocked?

Items from the Knit-ted collection are sometimes restocked. Keep an eye on our website, newsletter and social media to stay informed about restocks. Unfortunately, we do not send back-in-stock notifications.

Is it possible to reserve items?

Unfortunately, it is not possible to reserve items. An item is only reserved once your order is fully completed. This means that an item may disappear from your shopping cart if it is no longer in stock. You will always receive a notification when opening your shopping cart about any such changes.

How can I find the right size?

Find the right size using our size guide, which can be found by clicking the 'size guide' button on the product page. This tool shows the measurements for each size. Also, check out our size guide page.

Are the prices on the webshop including VAT?

Yes, all prices on the webshop include VAT.

How do I place an order?

Select a product on our category page, choose the right colour and size, and select the Add to shopping bag button. Items that are sold out can’t be selected. Then, after placing all the items you wish to order in the shopping bag, click the shopping bag icon in the upper right corner. Then select Proceed to checkout, where you’re required to enter your address. In the next step you’ll need to  choose your shipping method and your payment information. After placing the order you’ll receive an email or SMS with the order confirmation and shipment information.

I forgot my password. What do I do?

To reset your password, select the Forgot your password? link and enter your email address associated with your account. You’ll receive an email with a link to reset your password.


Do I need to have an account to place an order?

It’s not necessary to create an account to place an order. If you don’t wish to create an account, you’ll only need to fill in your e-mail address, shipping information and payment information.

Can I change or cancel my order after I have placed it?

It is not possible to cancel or change an order once the order has been confirmed. We offer free returns (within Benelux) so you can always return your purchased item(s) and place a new order.

Where can I find my order details?

You can view your order history from the account page on our website. Log in to your account and select My orders.

Has my order been received correctly?

Once your order has been successfully completed, you will receive an order confirmation by email at the email address you provided. When your package has left our warehouse, you will receive a second email with the tracking code. With this code, you can track your package until it is delivered.


Which payment methods do you accept?

We only use the most up-to-date and reliable payment systems. We accept the following payment methods:

- iDeal
- Credit card (Visa and Mastercard)

When you have chosen your payment method, you will be asked to fill in your specific payment details. As soon as you've done this and confirmed the transaction, your payment will be processed automatically.

Can I pay safely?

Yes! All transactions are processed securely by Shopify payments. All the information exchanged for payment purposes is coded via the SSL protocol. These details can’t be traced, intercepted or used by third parties. They are not kept in our computer systems.

Where do I enter a discount code?

A discount code can be entered in the discount code field at checkout. Please ensure you enter your code prior to entering your shipping information.

My discount code isn't working. What should I do?

If you are unable to redeem your discount code, we recommend that you check the following steps carefully.

1. Did you correctly enter the discount code without any spaces at the end of the code?
2. Is the discount code still valid?
3. Is the discount code valid for the items in your shopping cart?
4. It is not possible to redeem more than one discount code per order. Have you already entered another discount code? Then unfortunately, the second discount code will not be accepted.

Have you gone through all the above steps and the discount code still isn't working? Please feel free to contact us so we can take a look with you.


How much do I pay for shipping?

Our shipping costs are free for delivery to addresses in the Netherlands, Belgium, Luxembourg, and Germany. For other European countries, we charge €14.95 for shipping. For destinations outside of Europe (Switzerland, United States, Asia, Africa, etc.), the shipping costs are €50.

Please note that for international orders, there may be customs fees, import duties, or taxes on your order. These costs are paid by the buyer and are not collected by us. These additional costs are not included in the total cost of the order. Check with your country's customs office to see what additional costs may apply to your order.

What are your delivery options?

Within the Benelux, our packages are shipped via PostNL and GLS. In Germany and other European countries, we ship via GLS.

How long does it take for my order to arrive?

For all our orders: ordered before 3 pm, shipped the same day (except weekends). Orders to addresses in the Netherlands, Belgium, and Luxembourg are delivered within 1-3 working days. Orders within Europe are delivered within 3- working days. The delivery time for addresses outside of Europe depends on the carrier.

My package hasn't been delivered. What should I do?

Unfortunately, it can happen that your package has been delayed by the carrier. Therefore, we advise you to first check the track and trace details carefully. If the information on the track and trace page is incorrect, please feel free to contact us. We will then investigate and, if necessary, start an inquiry into your package.

Exchanges & Returns

Can I exchange my order?

Yes, you can exchange your order, for example, if you want to order a larger or smaller size. Start the return process and indicate which size you want to exchange your item for. Follow the subsequent steps to exchange your item. Exchanges within the Benelux and Germany are free of charge.

What is your return period?

We have a return period of 14 days. The items must be returned unworn, undamaged, and with the attached labels.

Can't you return your items within 14 days? Please contact us via or by phone at +31 20 770 12 40.

Is it possible to return a discounted item?

Yes, it is possible to return sale items within 14 days, provided that the returned items are unworn, unwashed, undamaged, and still have their tags and labels attached.

Where can I find the return form?

We don’t include a return form in our orders. Simply start the return process at and let us know the reason why you’d wish to return your item(s) there.

How do I return my purchase?

Return your order within 1 days. Follow the steps below for the correct handling of your return.

Return via Returnista by scheduling an appointment at

Step 1. Select the items you want to exchange or return and choose the desired return method. After completing the return process, you will receive a shipping label by email.
Step 2. Pack your item(s), if possible, in the original packaging. Stick the shipping label on the box. If you have chosen a digital shipping label, it is not necessary to print and stick the label on the box. Don't forget to remove or cover the old shipping label.
Step 3. Bring your package to the parcel point of the shipping method you have chosen as soon as possible. If you have chosen a digital shipping label, have the label scanned at the parcel point. Remember to keep your shipping receipt.

Is there a warranty on my purchase?

All items purchased on our webshop come with a legal warranty. Legal warranty means that a product must do what the consumer can reasonably expect it to do. Does your purchase show a defect? Then you can email us about this. It is
important to mention your order number in this email and to attach a photo clearly showing the defect. You can send this to support@knit-ted.

What are the costs for returning an item?

Benelux & Germany
The Netherlands, Belgium, Luxembourgh and Germany                                

- Return costs €1,95

Austria, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, etc.                           

- Return costs €9,95

Rest of the world

Switzerland, The United States, United Kingdom, Canada, Asia, Africa       

- Return-it- yourself

Why are return costs charged?

We charge a fee for returning your package. For the Benelux & Germany, this is €1,95. For other countries, this fee is higher. This amount is deducted by Knit-ted from the amount to be refunded.

The return rate in the fashion industry can reach 50% or higher. Returning packages has a significant impact on the environment. At Knit-ted, we want to minimize this impact as much as possible, together with you. This small fee is invested in a more sustainable Knit-ted.

When will my return be processed?

This will be done as soon as possible and at the latest within 10 working days after you have sent your return.

Once your return has been processed, you will receive a return confirmation at the email address you provided when placing your order.